RETURNS & EXCHANGES

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, WE WILL GLADLY ACCEPT RETURNED MERCHANDISE FOR AN EXCHANGE AND/OR A REFUND WITHIN 28 DAYS OF THE ORIGINAL PURCHASE DATE, PROVIDED THAT:

  • PROOF OF ORIGINAL PURCHASE IS PROVIDED
  • REFUND WILL BE GIVEN USING THE SAME TENDER TYPE AS PURCHASE
  • MERCHANDISE IS IN THE ORIGINAL CONDITION (I.E. UNWORN/UNSTAINED/LABELS ATTACHED), BOXES UNDAMAGED

EXCEPTIONS

  • NO REFUNDS AND / OR EXCHANGE ON ANY LINGERIE, SWIMWEAR, MENS UNDERWEAR
  • NO REFUNDS AND / OR EXCHANGE ON DISCOUNTED MERCHANDISE.
  • COSMETICS AND/OR PERFUMES ARE RESTRICTED TO A 7 DAY REFUND AND / OR EXCHANGE PERIOD

DEFECTIVE PRODUCTS POLICY

WE WILL GLADLY REFUND,EXCHANGE OR REPAIR DEFECTIVE PRODUCTS COVERED BY OUR SUPPLIER/ FACTORY GUARANTEE, PROVIDED THAT

  • THE PRODUCT HAS NOT BEEN DAMAGED AS A RESULT OF EXCESSIVE WEAR, NEGLIGENCE OR NON-ADHERENCE TO CLEANING INSTRUCTIONS ECT.
  • IF NO PROOF OF PURCHASE IS PROVIDED, THE CURRENT SYSTEM PRICE WILL BE REFUNDED TO YOU.
  • DEFECTIVE PRODUCTS ARE SUBJECT TO A RETURNS PERIOD RESTRICTION OF;
    * 6 MONTHS FROM DATE OF PURCHASE ON ALL WECKE&VOIGTS PRODUCTS, THE CUSTOMER IS TO PROVIDE PROOF OF PURCHASE
    * OR AS PER FACTORY GUARANTEE PERIOD